Claims and Eligibility Information

Important Updates

Claims Processing Platform Transition PostponedNeighborhood Health Plan of Rhode Island is temporarily postponing the claim processing platform transition for its Commercial line of business. The transition, originally scheduled to take effect on October 1, 2023, is delayed until further notice. Click here for the full notification.

Claim Submission Requirements Effective August 1, 2023, Neighborhood has transitioned to electronic claim submissions for all lines of business, except those requiring attachments. Click here for the full notification.

Neighborhood is contracted with NaviNet to provide online member benefit, eligibility, and claims status lookup. Both contracted and non-contracted (out-of-network) providers can use NaviNet.  Neighborhood created a Cross-Reference Guide that identifies the equivalent Plan ID for the Group Number displayed in NaviNet to assist users.  For additional help or information, contact Neighborhood Provider Services at 1-800-963-1001.

Claims Submission Information

Paper claims can be mailed to the following address:

Neighborhood Health Plan of Rhode Island
P.O. Box 28259
Providence, RI  02908-3700

For electronic submissions, use the proper payer ID for the applicable line of business:

  • Medicaid Claims Payer ID 05047
  • Exchange/Commercial and INTEGRITY (Medicare-Medicaid Plan) Claims Payer ID 96240

Neighborhood has partnered with Inovalon (formerly known as ABILITY), a claims clearinghouse, to offer providers a way to submit all Neighborhood claims electronically, free of charge. Inovalon can be used by Neighborhood providers for other payers, however, there will be a charge assessed for those submissions.

Sign-up today by sending the information below via secure email to:

  • Name
  • Full Address, including City, State and Zip Code
  • Phone Number
  • NPI (group and/or rendering)
  • Tax ID

For information and guidance on requesting an adjustment to a previously processed claim(s), please click here.

Each Neighborhood line of business has certain levels of appeal and submission timeframes, outlined in the Provider Appeal Process and Timelines reference table.

INTEGRITY Provider Appeal Rights

Participating Providers: Please consult Neighborhood’s Provider Manual for appeal rights.

Non-participating Providers: If you disagree with the amount of the payment or denial for the service(s) rendered, you have the right to request a reconsideration or appeal. You must file your appeal within 60 days of the date on the remittance notification. To file an appeal, send a written appeal to Neighborhood Health Plan of Rhode Island Attn: Grievance and Appeals Coordinator 910 Douglas Pike Smithfield, RI 02917. Please supply additional written documentation with your appeal to include comments, clinical records, or other documentation that supports your appeal. We will review our initial decision and notify you in writing of the outcome of your appeal. We will respond to administrative appeals within 60 calendar days and medical necessity appeals within 30 calendar days of receipt. Please note if you choose to appeal, you must also submit a signed Waiver of Liability, which holds our member harmless regardless of the appeal outcome. Form can be found at: