Neighborhood INTEGRITY (Medicare-Medicaid Plan)

1-844-812-6896 TTY 711

Important Message
For the safety of our staff, our members and our community, Neighborhood’s Smithfield offices will be closed to visitors starting on Monday, March 23 until further notice. You can still reach Neighborhood Member Services during regular business hours.

¡Mensagem Importante!

Para a segurança da nossa equipa, dos nossos membros e da nossa comunidade, os Escritórios do Neighborhood de Smithfield serão encerrados para visitantes a partir de segunda-feira, 23 de março, até novo aviso. Pode continuar a aceder aos Serviços dos Membros do Neighborhood durante o horário de funcionamento.

¡Mensaje Importante!

Para la seguridad de nuestro personal, nuestros miembros y nuestra comunidad, las oficinas de Neighborhood en Smithfield estarán cerradas a los visitantes a partir del lunes, marzo 23, hasta nuevo aviso. Aún puede comunicarse con Servicios para Miembros de Neighborhood de durante nuestro horario regular.

Welcome! We are happy to offer a health and drug plan for Rhode Islanders eligible for both Medicare and Medicaid — Neighborhood INTEGRITY (Medicare-Medicaid Plan). 

For 25 years we have been helping Rhode Islanders live healthier lives. We know health care can be confusing, and we are here to make getting the care and support you need easy.

Whether you are caring for yourself or a loved one, we can help you with even the most complex choices. We will explain your benefits, help coordinate your care and make sure you understand what you need to be well. We are here for you.

With Neighborhood INTEGRITY, you get:

  • All of your benefits you are receiving from Medicare, Medicare Part D and Medicaid with just one card.*
  • All of the benefits you receive today with Medicare and Medicaid with no plan premiums, deductibles, co-insurance or co-pays.**
  • Coordinated care for you that meets your needs.

*Certain Medicaid benefits will still be covered through Rhode Island Medicaid, such as your dental and transportation services. We can help you access those services.

**If you get long-term services and supports (LTSS), you may have to pay part of the cost of the services. This amount is determined by Rhode Island Medicaid.

Click below to view the Office for Civil Rights Notice.

Medicare and Rhode Island must approve Neighborhood INTEGRITY each year. You can get Medicare and Medicaid services through our plan as long as:

  • we choose to offer the plan, and
  • Medicare and the State approve the plan.

Even if our service area is reduced or our plan stops operating in the future, your eligibility for Medicare and Medicaid services would not be affected.

If Medicare and/or Rhode Island disapprove Neighborhood INTEGRITY you will automatically be disenrolled from Neighborhood INTEGRITY when your new coverage begins. In these instances you would be enrolled in Original Medicare, your previous Part D plan and Rhode Island Medicaid.

Neighborhood Health Plan of Rhode Island is not responsible for content on social media accounts.

Questions?

Please call us at 1-844-812-6896 (TTY 711), 8 am to 8 pm, Monday – Friday; 8 am to 12 pm on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

Neighborhood Health Plan of Rhode Island is a health plan that contracts with both Medicare and Rhode Island Medicaid to provide the benefits of both programs to enrollees.

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call Member Services at 1-844-812-6896 (TTY 711), 8 am to 8 pm, Monday – Friday; 8 am to 12 pm on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

ATENCIÓN: Si usted habla Español, servicios de asistencia con el idioma, de forma gratuita, están disponibles para usted. Llame a Servicios a los Miembros al 1-844-812-6896 (TTY 711), de 8 am a 8 pm, de lunes a viernes, de 8 am a 12 pm los Sábados. En las tardes de los Sábados, domingos y feriados, se le pedirá que deje un mensaje. Su llamada será devuelta dentro del siguiente día hábil. La llamada es gratuita.

ATENÇÃO: Se você fala Português, o idioma, os serviços de assistência gratuita, estão disponíveis para você. Os serviços de chamada em 1-844-812-6896 TTY (711), 8 am a 8 pm, de segunda a sexta-feira; 8 am a 12 pm no sábado. Nas tardes de sábado, domingos e feriados, você pode ser convidado a deixar uma mensagem. A sua chamada será devolvido no próximo dia útil. A ligação é gratuita.

Our plan can also give you materials in Spanish and Portuguese and in formats such as large print, braille, or audio. Call Neighborhood INTEGRITY Member Services to make a standing request to receive your materials now and in the future, in your requested language or alternate format. Call Neighborhood INTEGRITY Member Services to make a standing request to receive your materials now and in the future, in your requested language or alternate format.

Out-of-network/non-contracted providers are under no obligation to treat Neighborhood INTEGRITY members, except in emergency situations. Please call our customer service number or see your Member Handbook for more information, including the cost-sharing that applies to out-of-network services.

Last updated: Mar 21, 2020 @ 9:18 am

H9576_WebIntro19 Approved 12/6/18