Neighborhood Care Management
All Neighborhood INTEGRITY members will have a care manager assigned to be part of their health care team. Neighborhood INTEGRITY care managers help our members coordinate their health care needs to ensure that all medical, behavioral health, substance use, long-term services and supports (LTSS), social supports, and transportation needs are met. Care managers educate, coordinate, and assist with these services and include them as part of a member’s overall care plan.
What is a care manager?
Neighborhood care managers are qualified individuals who help you manage all of your providers and health care services. They will work with you and your care team to make sure you get the care you need to stay as healthy as possible.
Your Neighborhood care manager can:
- Educate you about your health conditions, medications, treatments, and available resources in your community.
- Inform you about available benefits and services, help address any medication issues, create your care plan, and work with you on setting health-related goals.
- Help you coordinate and facilitate the medical services that you need including working with your providers to help keep you on track with your plan of care.
- Help you find specialists and assist you in receiving any durable medical equipment (DME) you may qualify for.
- Assist with the communication between all of the providers that may be involved in your care.
How can you contact your care manager?
You can contact your care manager by calling 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m., Monday – Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. This call is free.
How can you change your care manager?
If you feel like your care manager is not meeting your needs, you can ask to change to a new care manager. To request a change, call Member Services at 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m. Monday – Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays, and holidays, you may be asked to leave a message. Your call will be returned within the next business day. This call is free.
For more information about the Care Management program, please call Neighborhood Member Services at 1-844-812-6896 (TTY 711) or review your Member Handbook.
Questions?
Please call us at 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m., Monday – Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.
Neighborhood INTEGRITY (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Rhode Island Medicaid to provide the benefits of both programs to enrollees.
Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al 1-844-812-6896 (TTY 711). Alguien que hable español le podrá ayudar. Este es un servicio gratuito.
Dispomos de serviços de interpretação gratuitos para responder a qualquer questão que tenha acerca do nosso plano de saúde ou de medicação. Para obter um intérprete, contacte-nos através do número 1-844-812-6896 (TTY 711). Irá encontrar alguém que fale o idioma Português para o ajudar. Este serviço é gratuito.
យើងមានសេវាអ្នកបកប្រែផ្ទាល់មាត់ដើម្បីឆ្លើយរាល់សំណួរដែលអ្នកអាចមានអំពីគម្រោងសុខភាព និងថ្នាំរបស់យើងខ្ញុំ។ ដើម្បីទទួលបានអ្នកបកប្រែផ្ទាល់មាត់ គ្រាន់តែហៅទូរសព្ទមកយើងខ្ញុំតាមរយៈលេខ 1-844-812-6896 (TTY 711)។ អ្នកដែលនិយាយខ្មែរជួយអ្នកបាន។ នេះជាសេវាកម្មឥតគិតថ្លៃ។
Our plan can also give you materials in Spanish, Portuguese, and Khmer in formats such as large print, braille, or audio. Call Neighborhood INTEGRITY Member Services to make a standing request to receive your materials now and in the future, in your requested language or alternate format. Call Neighborhood INTEGRITY Member Services to make a standing request to receive your materials now and in the future, in your requested language or alternate format.
Last updated: October 11, 2024 @ 2:30 pm
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