Neighborhood provides voluntary care coordination and case management services for all of our members. We help them learn how to stay healthy, access needed resources and improve their quality of life. Our registered nurses and social support staff will work with members enrolled in the program, their families, providers, and community resource agencies to develop a plan of care that meets their needs in the most appropriate setting.
Contact a Case Manager
Office hours: Monday through Friday, 8:30 am to 5 pm
1-800-459-6019 (TTY 711)
For more information about our Case Management programs, please review your Provider Manual (Section 8.7 [PDF, 445KB]) or call Neighborhood Member Services at 1-800-459-6019 (TTY 711).
Specialty Case Management Programs
Complex Case Management
Learn about case management for members with highly complex needs.
Bright Start
Learn about services and case management for members who are pregnant.
Communities of Care
Learn about our program for members who have used the emergency room four or more times in the last 12 months.
Home Care
- Home Care Communication Discharge Form
- Home Care Gap Notification Form – For Home Health Providers Updated 5/15/2023
- Home Care Gap Notification – eForm
- Home Care Discharge Communication – eForm
- LTSS Application Assistance Referral – eForm