Winter 2017 Top Stories An Update from the Rhode Island Department of Health Provider Satisfaction Survey Results are In A Message from our Chief Medical Officer End of Life Planning with Your Patients Behavioral Health Crisis Planning Treatment Important HEDIS® Measures Personal Choice Program Tobacco Cessation: Making a Difference Quality Improvement Quality of Care Matters at Neighborhood Important Updates and Information Claims Corner Pharmacy Update: New Pharmacy Benefits Now Available Stop Fraud and Abuse Clinical Practice Guidelines Our Medical Review Team