Member Materials

The 2026 Evidence of Coverage (EOC) describes in detail the benefits and services covered for Dual CONNECT members.

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The Summary of Benefits outlines important details of your Dual CONNECT plan benefits and coverage.

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The Provider and Pharmacy Directory lists all of the providers, facilities, and pharmacies contracted as part of the Neighborhood Dual CONNECT network.

Visit the Find a Provider or Pharmacy page to search the current Dual CONNECT Provider and Pharmacy Directory.

Neighborhood’s Formulary – also known as the List of Covered Drugs or Drug List – is a list of generic and brand name prescription medications covered by Neighborhood for our Dual CONNECT members. This was last updated on September 28, 2026.

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Visit the Pharmacy Benefits page for the searchable Neighborhood Dual CONNECT Formulary.

Click below to see a sample Neighborhood Dual CONNECT member ID card.

• 2026 Dual CONNECT Sample ID Card

Download a copy of the new-member letter welcoming you to Neighborhood Dual CONNECT.

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A summary of important documents and resources for Dual CONNECT members.

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The Annual Notice of Change includes a full list of the changes to your health plan benefits and services for 2027.

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Portuguese

The Evidence of Coverage (EOC) describes in detail the benefits and services covered for Dual CONNECT members.

English

Spanish

Portuguese

The Summary of Benefits outlines important details of your Dual CONNECT plan benefits and coverage.

English

Spanish

Portuguese

The Provider and Pharmacy Directory lists all of the providers, facilities, and pharmacies contracted as part of the Neighborhood Dual CONNECT network.

Visit the Find a Provider or Pharmacy page to search the current Dual CONNECT Provider and Pharmacy Directory.

Neighborhood’s Formulary – also known as the List of Covered Drugs or Drug List – is a list of generic and brand name prescription medications covered by Neighborhood for our Dual CONNECT members. This was last updated on October 13, 2026.

English

Spanish

Portuguese

 

Visit the Pharmacy Benefits page for the searchable Neighborhood Dual CONNECT Formulary.

If you get Extra Help from Medicare to help pay for your Medicare prescription drug plan costs, your monthly plan premium will be lower than what it would be if you did not get Extra Help from Medicare. This notice provides information on plan premiums for those eligible for the low-income subsidy.

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Advance Directives are important legal documents that tell your loved ones and health care providers what kind of care you want to receive if you become seriously ill or injured. This notice – as well as Chapter 8 of the Member Handbook – provide more information about advance care planning as well as links to important legal documents..

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Click below to see a sample Neighborhood Dual CONNECT member ID card.

Dual CONNECT Sample ID Card

Use this form if you want to choose someone to act on your behalf regarding claims, coverage decisions, appeals, or grievances. By signing this form, you authorize the representative to talk to Neighborhood, make requests, and get information about your case. You must give us a copy of the signed form.

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Use this form if you want to let another person see, receive or talk to a Neighborhood representative about your Protected Health Information (PHI).

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Use this form to receive mail or phone calls at a different phone number.

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Use this form to get a copy of your Neighborhood records, such as pharmacy or claims information.

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