Effective August 15, 2021 Neighborhood will be eliminating the paper distribution of remittance advice (RA) statements for provider payments. In addition to increasing the security of protected health information, eliminating paper is operationally more efficient. If you are a provider who currently receives paper RA statements, you must take the following action prior to August 15, 2021 to begin receiving electronic RAs:
- Go to the Neighborhood website and complete the Electronic Payment and Remittance Advice Application and indicate the one (1) email for RA receipt.
The Electronic Payment and Remittance Advice Application is a web-based electronic form (eForm) that can be completed and submitted securely online. RAs will be emailed on Fridays to the email address designated on the eForm for the weekly Medicaid, Commercial/Exchange, and INTEGRITY (MMP) provider payments.
Again, after August 15, 2021, Neighborhood will no longer be mailing paper RA statements. You must complete the Electronic Payment and Remittance Advice Application to receive eRA statements. If you have any questions, please contact Neighborhood Provider Services by calling 1-800-963-1001. Thank you in advance for your cooperation and continued partnership.