Health Programs

For Eligible Medicare-Medicaid INTEGRITY Members

If you choose, you’ll have a care manager to help coordinate your care. The Neighborhood INTEGRITY care managers coordinate the care team. Your care manager will ensure your medical, behavioral health, substance use, long-term services and supports (LTSS), social and transportation needs are coordinated. Your care manager will coordinate these services and include them in your care plan.

Your care manager will also:

  • Provide education about conditions, medications, treatment and resources in the community.
  • Provide education on available benefits and services, medication adherence, self-management and goal setting.
  • Coordination and facilitation of medical services and assistance in adherence to the member's plan of care with their provider.
  • Provide assistance with access to specialists and durable medical equipment (DME) providers. Enhancing communication between multiple providers that may be involved in the individual's care.

What is a care manager?

A care manager is a licensed clinician, either a Registered Nurse (RN) or a social worker, who helps you manage all of your providers and services. He or she works with your care team to make sure you get the care you need.

How can you contact your care manager?

You can contact your care manager by calling 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m., Monday - Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays and federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. This call is free.

How can you change your care manager?

You can change your care manager at any time by calling 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m. Monday - Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays and federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. This call is free.

For more information about the Care Management program, please call Neighborhood Member Services at 1-844-812-6896 (TTY 711) or read the Member Handbook.

More information on wellness and disease management programs.

Have questions?

Please call us at 1-844-812-6896 (TTY 711), 8 am to 8 pm, Monday – Friday; 8 am to 12 pm on Saturday. On Saturday afternoons, Sundays and federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free. 

Neighborhood Health Plan of Rhode Island is a health plan that contracts with both Medicare and Rhode Island Medicaid to provide the benefits of both programs to enrollees.

This information is available for free in other languages. Please call our Member Services at 1-844-812-6896 (TTY 711), 8 am to 8 pm, Monday – Friday; 8 am to 12 pm on Saturday. On Saturday afternoons, Sundays and federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

Esta información está disponible de forma gratuita en otros idiomas. Por favor llame a nuestro Departamento de Servicios para Miembros al 1-844-812-6896 (TTY 711) de 8 am a 8 pm, lunes-viernes; sábados de 8 am a 12 pm. Los sábados por la tarde, domingos y días festivos federales, se le pedirá que deje un mensaje. Su llamada será devuelta dentro del siguiente día laborable. La llamada es gratuita.

Estas informações estão disponíveis gratuitamente noutros idiomas. Por favor telefone para os Serviços dos Membros em 1-844-812-6896 (TTY 711), das 8 às 20 horas, de Segunda a Sexta-feira; e das 8 às 12 (meio-dia) aos Sábados. Nos Sábados à tarde, Domingos e feriados federais, poderá ser-lhe pedido que deixe uma mensagem. A sua chamada será respondida no próximo dia útil. Esta chamada é grátis.

Our plan can also give you materials in Spanish and Portuguese and in formats such as large print, braille, or audio. Call Neighborhood INTEGRITY Member Services to make a standing request to receive your materials now and in the future, in your requested language or alternate format.

Last Updated April 4, 2017, 2:42 pm

H9576_WebHealth CMS Pending 4/4/17