If you need a new INTEGRITY for Duals member ID card, please call Member Services at 1-844-812-6896 (TTY 711). A Member Services representative can help you replace your card. You may also use the member portal or ask for a new card online at this page.

You may leave Neighborhood INTERGRITY for Duals at any time during the year by calling us at 1-844-812-6896 (TTY 711). You may also call Medicare at 1-800-MEDICARE (1-800-633-4227). TTY users (people who have difficulty with hearing or speaking) should call 1-877-486-2048. When you call 1-800-MEDICARE, you can also enroll in another Medicare health or drug plan. If you leave INTEGRITY for Duals, your coverage will end the last day of the month after you tell us. If you leave INTEGRITY for Duals and don’t join a Medicare health or prescription drug plan, you’ll be covered under Original Medicare and Medicare will enroll you in a Medicare prescription drug plan. You will get your Medicaid benefits directly through Rhode Island Medicaid Fee for Service (FFS).

Neighborhood INTEGRITY for Duals members have the right to file a complaint or an appeal if they disagree with a decision that we have made or have an issue with the care they have received.

To learn more about the grievance and appeal process, visit our Grievance and Appeals page.

Rhode Island Medicaid covers non-emergency medical transportation (NEMT) services for rides to medical, dental, or other health-related appointments. To arrange a ride, call MTM at 1-855-330-9131 (TTY 711). When scheduling NEMT, use your Rhode Island Medicaid (“anchor”) ID card. To learn more, read your INTEGRITY for Duals Member Handbook.

Neighborhood’s D-SNP Enrollee Advisory Committee (EAC) provides members with an opportunity to let their voices be heard! To learn more about our D-SNP EAC, call 1-844-812-6896 (TTY 711) to speak with our Member Advocate or visit our Enrollee Advisory Committee page.

Yes, our member portal is a great tool to help manage your health plan. Sign up on our member portal page.

Neighborhood Health Plan of Rhode Island's INTEGRITY for Duals (HMO D-SNP) is a health plan that contracts with Medicare and the Rhode Island Medicaid Program. Enrollment in Neighborhood Health Plan of Rhode Island's INTEGRITY for Duals plan depends on contract. **Some benefits mentioned on this website are part of a special supplemental program for the chronically ill. You may qualify for coverage if you have a chronic condition including but not limited to hypertension, diabetes, chronic pulmonary disease, severe hematologic-rare genetic disorders, and depression. Additional eligibility criteria apply. Please contact us for full details. ***Restrictions and limitations may apply. Prior authorization may be required. If you speak another language, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Please call Member Services at 1-844-812-6896 (TTY 711) if you need assistance. Read our full Notice of Availability of Language Assistance Services and Auxiliary Aids and Services here. Neighborhood complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sexual orientation, gender identity, or gender expression. Read our complete Non-Discrimination Notice here. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires Neighborhood to protect and guard against the misuse of an individual’s protected health information (PHI). The Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH) strengthens privacy and security protections under HIPAA, especially those related to the exchange of electronic PHI. Read Neighborhood’s Notice of Privacy Practices for more information.