Behavioral health and substance use disorder services are considered essential health benefits. Neighborhood ensures that financial requirements (such as co-pays and deductibles) and treatment limitations (such as limits on visits) that apply to mental-health or substance use disorder benefits are no stricter than the limits that insurance plans place on medical or surgical benefits. If you think that your ability to get behavioral health services is different than getting medical services, call Neighborhood Member Services and tell them you have a parity complaint.

Click here for more information about our behavioral health program.