New ID Cards for Commercial Plan Members

Neighborhood is making a system change to better serve you. All Neighborhood Commercial Plan members will be receiving a new ID card with a new member ID number.

Watch your mail for your new ID card in mid-September. Your new ID card will be effective starting on October 1, 2023.

What you need to know:

  • Your plan benefits will not change.
  • Once you receive your new ID card, throw away your old one.
  • Use your new ID card for the remainder of the year. Be sure to tell your providers and pharmacy that you have a new ID card.
  • 2024 member ID cards will be mailed to you between November-December.

If you have any questions, please contact Neighborhood Member Services.

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Call us at 1-855-321-9244 (TTY 711), Monday – Friday, 8 a.m. to 6 p.m.