Health Programs

For Eligible Neighborhood INTEGRITY (Medicare-Medicaid Plan) Members

You will have a care manager to help coordinate your care. The Neighborhood INTEGRITY care managers will help you coordinate your care team. Your care manager will ensure your medical, behavioral health, substance use, long-term services and supports (LTSS), social and transportation needs are coordinated. Your care manager will coordinate these services and include them in your care plan.

Your care manager will also:

  • Provide you with education about conditions, medications, treatment and resources in your community.
  • Provide you with education on available benefits and services, help address any medication issues, create self-management plans and goal setting.
  • Help you coordinate and facilitate your  medical services and provide assistance in adherening  to your  plan of care with your provider.
  • Provide assistance to help you find specialists and get any durable medical equipment (DME) you may qualify for. Enhancing communication between multiple providers that may be involved in yourcare.

What is a care manager?

A care manager is a qualified individual who helps you manage all of your providers and services. He or she works with you and your care team to make sure you get the care you need and stay as healthy as possible.

How can you contact your care manager?

You can contact your care manager by calling 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m., Monday – Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. This call is free.

How can you change your care manager?

You can change your care manager if you feel your current care manager is not meeting your needs  by calling 1-844-812-6896 (TTY 711), 8 a.m. to 8 p.m. Monday – Friday; 8 a.m. to 12 p.m. on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. This call is free.

For more information about the Care Management program, please call Neighborhood Member Services at 1-844-812-6896 (TTY 711) or read the Member Handbook.

Click this link for more information on wellness and disease management programs.

Questions?

Please call us at 1-844-812-6896 (TTY 711), 8 am to 8 pm, Monday – Friday; 8 am to 12 pm on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

Neighborhood Health Plan of Rhode Island is a health plan that contracts with both Medicare and Rhode Island Medicaid to provide the benefits of both programs to enrollees.

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call Member Services at 1-844-812-6896 (TTY 711), 8 am to 8 pm, Monday – Friday; 8 am to 12 pm on Saturday. On Saturday afternoons, Sundays and holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

ATENCIÓN: Si usted habla Español, servicios de asistencia con el idioma, de forma gratuita, están disponibles para usted. Llame a Servicios a los Miembros al 1-844-812-6896 (TTY 711), de 8 am a 8 pm, de lunes a viernes, de 8 am a 12 pm los Sábados. En las tardes de los Sábados, domingos y feriados, se le pedirá que deje un mensaje. Su llamada será devuelta dentro del siguiente día hábil. La llamada es gratuita.

ATENÇÃO: Se você fala Português, o idioma, os serviços de assistência gratuita, estão disponíveis para você. Os serviços de chamada em 1-844-812-6896 TTY (711), 8 am a 8 pm, de segunda a sexta-feira; 8 am a 12 pm no sábado. Nas tardes de sábado, domingos e feriados, você pode ser convidado a deixar uma mensagem. A sua chamada será devolvido no próximo dia útil. A ligação é gratuita.

សូមយកចិត្តទុកដាក់៖ ប្រសិនបើអ្នកនិយាយភាសាខ្មែរ មានសេវាកម្មជំនួយផ្នែកភាសា​ដោយមិនគិតថ្លៃសម្រាប់អ្នក។ សូមទូរស័ព្ទទៅសេវាសមាជិកតាមរយៈលេខ 1-844-812-6896 (TTY 711) ចាប់ពីម៉ោង 8 ព្រឹកដល់ 8 យប់ថ្ងៃចន្ទ – សុក្រ ម៉ោង 8 ព្រឹកដល់ 12 យប់នៅថ្ងៃសៅរ៍។ នៅរៀងរាល់រសៀលថ្ងៃសៅរ៍ ថ្ងៃអាទិត្យ និងថ្ងៃឈប់សម្រាក អ្នកអាចត្រូវបានស្នើសុំឱ្យទុកសារ។ ការហៅរបស់អ្នកនឹងត្រូវបានគេហៅត្រឡប់មកវិញក្នុងថ្ងៃធ្វើការបន្ទាប់។ ការទូរស័ព្ទគឺឥតគិតថ្លៃ។

Our plan can also give you materials in Spanish and Portuguese and in formats such as large print, braille, or audio. Call Neighborhood INTEGRITY Member Services to make a standing request to receive your materials now and in the future, in your requested language or alternate format.

Last updated: Oct 7, 2020 @ 5:29 pm

H9576_WebHealth21 Pending Approval