Neighborhood’s Commitment to Continuity of Care

Summer 2016


beautiful happy family having fun outdoors isolated

Practitioners who leave our network but wish to continue to treat enrolled members under their care may submit a Continuity of Care Authorization Request to the Medical Management Department. Examples of situations that may fall within this policy include: care for a member who is pregnant, care for a member who is receiving services for an ongoing acute condition or an acute episode of a chronic illness, or providing specific services to a member when similar services are not available in our network.

The procedure for submitting this request is described in our Provider Manual, which is available at The form may also be accessed directly by calling Neighborhood Member Services at 1-800-459-6019.