All Neighborhood Dual CONNECT members will have a care manager assigned to be part of their health care team. Neighborhood Dual CONNECT care managers help our members coordinate their health care needs to ensure that all medical, behavioral health, substance use, long-term services and supports (LTSS), social supports, and transportation needs are met. Care managers educate, coordinate, and assist with these services and include them as part of a member’s overall care plan.
What is a care manager?
Neighborhood care managers are qualified individuals who help you manage all of your providers and health care services. They will work with you and your care team to make sure you get the care you need to stay as healthy as possible.
Your Neighborhood care manager can:
- Educate you about your health conditions, medications, treatments, and available resources in your community.
- Inform you about available benefits and services, help address any medication issues, create your care plan, and work with you on setting health-related goals.
- Help you coordinate and facilitate the medical services that you need including working with your providers to help keep you on track with your plan of care.
- Help you find specialists and assist you in receiving any durable medical equipment (DME) you may qualify for.
- Assist with the communication between all of the providers that may be involved in your care.
Questions?
To speak to your Neighborhood care manager or to ask to change to a new care manager, call Member Services at 1-844-812-6896 (TTY 711).
For more information about the Care Management Program, please read your Evidence of Coverage (EOC) or call Neighborhood’s Member Services team at 1-844-812-6896 (TTY 711), 8:00 a.m. to 8:00 p.m., seven days a week from October 1 through March 31. From April 1 through September 30, you can call us 8:00 a.m. to 8:00 p.m. Monday through Friday (you may leave a voicemail on Saturdays, Sundays, and Federal holidays). The call is free.
H2126_0725MMWBLPHlthPrgrms_M Approved 10/11/2025
Last updated: October 14, 2025 at 2:00 p.m.