Coronavirus Update

COVID-19 Provider Guidance

Neighborhood is grateful to our network providers for the care and response provided during COVID-19.  Over the coming weeks and months as the State of Rhode Island and our neighboring states begin the work of “reopening,” Neighborhood will continue to ensure we provide the most up-to-date information we have to our network providers.

Throughout the pandemic, Neighborhood has worked closely with the Rhode Island Department of Health, the Rhode Island Office of the Health Insurance Commissioner, the Executive Office of Health & Human Services, and other health experts to understand the impact to our members, providers, as well as, our own business.  Neighborhood is fully involved in the “Reopening Rhode Island” dialogue to align our policies and procedures according to updated guidance, regulations, and/or executive orders. We also understand that COVID-19 will be with us for a prolonged time and we will be evaluating our own internal policies and will continue to make any required changes and share any new information to our provider network as soon as possible.

NEW For further information, please see the following Neighborhood payment policies:

Temporary COVID-19 Prior Authorization Policy

Temporary COVID-19 Telemedicine/Telephone-only

Temporary COVID-19 Telemedicine/Telephone-only Preventive Medicine Visits

Temporary COVID-19 Testing and Treatment Services Policy

Temporary COVID-19 Triage Services Provided by Telephone

Telemedicine Payment Policy

This page will be updated as more information becomes available.

New! CARES Act Provider Relief Fund
The U.S. Department of Health and Human Services (HHS), expects to distribute $15 billion to eligible providers that participate in state Medicaid and CHIP programs or Medicaid managed care plans who had not yet received a payment from the $50 billion General Distribution. HHS announced that it is extending the Medicaid and CHIP Provider Relief Fund distribution application deadline to apply to August 28, 2020.Key facts for providers are available on the HHS website.

Taking Care of YOU!
Lifespan and Care New England have partnered to provide mental health support for all healthcare workers in Rhode Island. This service is free and can be accessed Monday through Saturday, 8:00 a.m. to 8:00 p.m., by calling (401) 606-6000. Callers will be offered an appointment for support from an individual provider.


Additional Resources


Last updated: Aug 14, 2020 @ 12:09 pm

Previous Updates:  Mar 10, 2020 @ 4:46 pm; Mar 6, 2020 @ 5:08 pm