Coronavirus Update

COVID-19 Provider Guidance

Neighborhood is grateful to our network providers for the care and response provided to our members during the COVID-19 pandemic.  In an effort to assist you in working with Neighborhood during this evolving situation, we have compiled a list of frequently asked questions and answers regarding COVID-19.

Effective July 1, 2022, Neighborhood effectuated a new, permanent Telemedicine/Telephone Services Payment Policy for all Neighborhood lines of business. 

  • For more information, click here to view a copy of the provider notification regarding the new policy.

Below is a list of payment policies frequently referenced during the COVID-19 public health emergency:  

Click here to view all current Neighborhood billing guidelines and payment polices.  Former versions of the temporary COVID-19 payment polices are listed in the Archives.

Throughout this challenging time, Neighborhood has worked closely with the Rhode Island Department of Health, the Rhode Island Office of the Health Insurance Commissioner (OHIC), the Executive Office of Health & Human Services, and other health experts to understand the impact to our members, providers, as well as, our own business.

This page will be updated as more information becomes available.

Additional Resources


Last updated: November 7, 2022 @ 2:25 pm

Previous Updates:  Mar 10, 2020 @ 4:46 pm; Mar 6, 2020 @ 5:08 pm