Coronavirus Update

COVID-19 Provider Guidance

Neighborhood is grateful to our network providers for the care and response provided to our members during the COVID-19 pandemic.  In an effort to assist you in working with Neighborhood during this evolving situation, we have compiled a list of frequently asked questions and answers regarding COVID-19.

Below are Neighborhood’s COVID-19 payment policies:

COVID-19 Vaccine Payment Policy – Updated

Temporary COVID-19 Prior Authorization Policy

Temporary COVID-19 Telemedicine/Telephone-only

Temporary COVID-19 Telemedicine/Telephone-only Preventive Medicine Visits

Temporary COVID-19 Testing and Treatment Services Policy

Temporary COVID-19 Triage Services Provided by Telephone  – *This policy was effective for dates of service prior to March 18, 2020.  This policy was terminated March 18, 2020 and replaced with the payment policy for Temporary COVID-10 Telemedicine/Telephone-only.

Telemedicine Payment Policy

Throughout this challenging time, Neighborhood has worked closely with the Rhode Island Department of Health, the Rhode Island Office of the Health Insurance Commissioner (OHIC), the Executive Office of Health & Human Services, and other health experts to understand the impact to our members, providers, as well as, our own business. This page will be updated as more information becomes available.

Additional Resources


Last updated: Mar 4, 2021 @ 3:35 pm

Previous Updates:  Mar 10, 2020 @ 4:46 pm; Mar 6, 2020 @ 5:08 pm