Your Health

Your good health is our goal!

At Neighborhood, we aim to:

  • Keep members well through health care check-ups
  • Help members learn healthy habits
  • Get members good care when pregnant
  • Work with members to manage their chronic conditions such as asthma, chronic obstructive pulmonary disease (COPD), heart failure (HF), coronary artery disease (CAD), or diabetes
  • Help members in finding resources and information they need to make good health care choices
  • Coordinate our members behavioral care with their medical care

Neighborhood Nurse Advice Line

Neighborhood Nurse Advice Line

Our Nurse Advice Line is available to all members. It has caring nurses available 24 hours a day, 7 days a week. 

To speak to a nurse, call the Neighborhood Nurse Advice Line at 1-844-617-0563 (TTY 711).

The nurses can help you with:

  • Deciding the best place to go for care, like your doctor, urgent care or emergency room
  • Questions about your health concerns 
  • Questions about medications
  • What you can do at home to take care of your health

The Nurse Advice Line is not an emergency service. Call 911 if you think you are having an emergency.

Clinical Programs for Members

Clinical Programs for Members

Nurses and health educators can help members with the following conditions:

Program Type Program Name
Asthma Breathe Easy
Chronic Obstructive Pulmonary Disease Take a Breath
Heart Failure Healthy Heart
Diabetes Control for Life
Pregnancy Bright Start
Primary Care in your home Health@Home
Coronary Artery Disease Keep the Beat

Members enrolled in these programs will receive our Be Well, Stay Well newsletter with information to help you stay well. 

Read the latest issue!

Health Care Resources

Health Care Resources

My Neighborhood Health Guide

Neighborhood has an online tool to help you manage your health. With this tool you can:

  • Answer questions about your health.
  • Get a summary of your health risks.
  • Access resources, education, and self-management tools.
  • Lower your health risks.

A Neighborhood Care Manager may call and offer to help you manage your health. 

This tool is for all Neighborhood members 18 years old and older and is available in English and Spanish.

You will need your Neighborhood Identification number to register.

To get started click here: My Neighborhood Health Guide

Care Coordination and Case Management

Neighborhood provides Care Coordination and Case Management services for individuals with special health care needs. Our Community Care Coordinators, Program Coordinators and Nurse Case Managers follow your case as you go through the health care system. Some illnesses are very complex and frightening. They may involve tests, surgery, treatment or hospitalization. The purpose of a Care Coordinator/Case Manager is to have one person be your point of contact to help you with your behavioral and medical care.

Our Case Management Programs Include:



Complex Case Management

Health Information

Health Information

We provide information on the following topics to help members take charge of their health:

For more information please call Neighborhood Member Services at 1-800-459-6019.