Neighborhood Employee Wins National “Making A Difference” Award

Janette Conway helps Neighborhood’s members on their journeys from long-term nursing care to independent living

April 18, 2016 (Providence)
– For the first time in Neighborhood Health Plan of Rhode Island’s history, one of its employees has received the prestigious “Making a Difference Award” from the national Association for Community Affiliated Plans (ACAP). 

The recipient, Providence resident Janette Conway, is a Housing Specialist on Neighborhood’s nursing home transition team. She supports Neighborhood’s members as they transition out of long-term care facilities and into independent living. Janette goes out of her way to connect Neighborhood’s members to the social services vital to their independence—but she also goes above and beyond. She will track down members’ long-lost family members, advocate for them in court, and simply offer a compassionate ear to hear the challenges members face. In selecting Janette, ACAP’s judging panel decided that her work and her lifelong volunteerism set her head-and-shoulders above nominees from the 60 other ACAP-affiliated plans across the country.

Janette Conway, Housing Specialist  Peter Marino, Presdent & CEO  Dolores Burke, Director of Care Management

ACAP is a Washington, D.C.-based organization whose mission is to support and strengthen non-profit “Safety Net” Health Plans, like Neighborhood, in their efforts to improve the health of at-risk populations. 

“Janette is committed to making sure that people in her community have health care, housing and social services at the very moment they need them the most. That’s the essence of ACAP’s principles,” said Margaret A. Murray, CEO, Association for Community Affiliated Plans. “Advocating for the community is our Safety Net Health Plans’ secret sauce—and it’s something Janette lives 24/7. We’re delighted to recognize her with this award.”

“The ACAP judges discovered what everyone who works with Janette already knows,” said Neighborhood’s President and CEO Peter Marino. “Janette’s selfless efforts here at Neighborhood are just an extension of her life’s mission. She models what we all strive to be: a caring and compassionate person who can – and does – make a difference for people in need.”

Before coming to Neighborhood, Janette worked with Providence’s McAuley Ministries Transitional Housing program, The Providence Center, the Girl Scouts of Rhode Island, and the Providence Human Rights Commission. “Her commitment to at-risk populations is second to none,” Marino added. “I’m so proud to see her work recognized.”

About the “Making a Difference Award”

About ACAP
ACAP represents 60 nonprofit Safety Net Health Plans in 26 states, which collectively serve more than fifteen million people enrolled in Medicaid, Medicare, Marketplaces, the Children’s Health Insurance Program (CHIP), and other public health programs. For more information, visit

About Neighborhood
Neighborhood Health Plan of Rhode Island is a non-profit HMO that was founded in 1994 to make sure everyone in the state has access to high-quality, affordable health care. Currently serving 182,000 members, Neighborhood has been rated by NCQA as one of the top Medicaid health plans in America every year since ratings began twelve years ago – one of only two organizations in the nation to earn this distinction. For more information visit