Dear Colleague,

After careful consideration and in keeping with our primary goal of successfully implementing an effective new core system, we are moving the "Go Live" date for our new system to early Fall, 2011. We will have a better idea on key milestone dates and provide a detailed update soon. Providers and other partners will have at least 30 days notice prior to "Go Live."

Why move the date?

As we have told our staff, the biggest mistake we could make would be rushing to “Go Live” with a product that is not adequately tested and validated and creates problems for members, providers or partners. While we take deadlines seriously, our priorities are to make sure the system works well, staff are thoroughly trained on the new system, and members and providers are not adversely impacted by the changeover.

We continue to be very pleased with our technology partner HealthEdge and are confident that delays in development and changes in business requirements will soon be surmounted. This is just taking a little extra time and, in the end, having HealthEdge technology will be a remarkable advantage for our organization.

Is there any impact to extending our “Go Live” date?

There is no major impact to extending the “Go Live” date. Our current Diamond core system is still usable and we have resources to keep it running smoothly for the short term.

Thank you for your ongoing support. Again, we will provide additional details soon. Please email us with any questions or concerns.